Support

Processing Time

We create pieces made to order. Please allow 2 to 7 business days for processing once the order is placed.

 

Shipping

Standard Delivery Time: Generally orders are shipped within (2-7) business days, excluding holidays. Standard shipping is FedEx Ground, USPS First Class or UPS Ground. Delivery time is between 1-6 days depending on your location. Your order is shipped from zip code 90027 and you can get the estimated delivery time to your zip code at www.fedex.com, www.usps.com or www.ups.com.

Expedited Delivery: You can choose 2-Day, or 3-Day delivery at check out. Processing time still applies to Expedited Delivery orders. Please e-mail or call us before placing your order to ensure that we can meet your deadline if you have one.

International Shipping: We ship worldwide via FedEx, UPS, or USPS.

 

Sales Tax 

All orders shipped to an address WITHIN California are subject to sales tax of 9%.

 

Tracking Your Order

You will receive two e-mails from us. The first email will arrive shortly after your order is placed to confirm that we received your order and it is being processed. We will contact you a second time when your order has shipped and it will include a tracking number for FedEx, UPS or USPS. You can use this number to track the delivery of your package online. If you do not receive these e-mails, it is possible that you entered an incorrect e-mail address, and you will need to call us directly to confirm your order at 213-232-4706.

 

Return Policy

Returns are free. All our pieces are made from high quality materials, but if you are unsatisfied with your purchase, please email us at info@devonleighdesign.com for a return authorization number and shipping label within 5 days of receipt of your merchandise. We will email you a FedEx label so you can ship your item/s back for a full refund. Items must be unworn, in original condition, and shipped within 7 days from the day the RA# is issued. Although we check all merchandise prior to shipment, it is the buyers’ responsibility to check the product upon arrival to make sure it is free of any defects or damage. Damaged goods due to buyers' negligence will not be accepted for refund. Any return or exchange that does not meet the above criteria will be sent back to the customer, as we do not sell used merchandise. Sale items, special orders and personalized orders cannot be returned and are final sale. 

An email confirmation will be sent upon receipt of merchandise.  No COD deliveries accepted.  Returned items must be packed with sufficient padding to ensure safe delivery. Devon Leigh Designs, Inc. will not be responsible for items damaged in transit due to insufficient or inappropriate packaging. 

 

Repairs

We provide service for our jewelry when it is in need of repair from normal usage. Please email us a photo of the piece along with a message stating what needs to be repaired. Our Email address is info@devonleighdesign.com. We will provide you with an estimated repair fee, if there is one, turnaround time and an address to ship the piece to us.

 

Stone Availability

Due to the unique nature of the stones used, from time to time a particular stone featured on the site may not be available. In such case we will contact you and you will have the choice of selecting an alternate stone, selecting another piece, or canceling your order.

Some of the stones are free form and may slightly vary in size and color, but the finished piece will be just as beautiful as the photo.

 

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.